Unexpected issues will always exist; it is how we manage those issues that reflects on our quality.
Support should be easy access and professional at all times:
Internet Messenger Support
 Yahoo Messenger: silverbackasp_custcare@yahoo.com
Silverback ASP User Code of Conduct
Silverback ASP's support team are a seasoned, well-trained group to provide skilled professional assistance to customers through:
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E-Mail
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Internet Messaging
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Phone
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Online Extension
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Call Back
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On-Site Support
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Our support hours are from 8AM to 8PM Monday through Friday and Saturdays from 9AM to 1PM. And, on call 24 hours a day 7 days a week for major issues affecting 3 or more customers.
Our Engineering Maintenance Windows are scheduled on-demand as our services are fully redundant. If there are any issues that have an impact on 3 or more customers then we schedule maintenance windows accordingly during non-peek hours.
At times Emergency maintenance windows are necessary to fix urgent down time or quality issues. We do our best to minimize any troubles and resolve them as fast as possible.
All our services are Internet-based services and require Internet connectivity of at least 128kbps throughput to operate your Data and Communications at basic performance. Our services will operate on Internet as low as 28.8kbps; however, quality and performance may be affected.
The Internet is our best asset and our worst enemy at times. We do our best to assist customers when they are struggling with Internet related issues. Unfortunately the Internet is still a "Best Effort" solution for Data and Communications. In turn, Silverback ASP must be better.
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using firewall and/or proxy server,